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Refund policy

Any unwanted and unused items can be returned to us in a sellable condition, within 30 days of your purchase.


If you’re a UK-based customer and your parcel is under 20kg, simply visit our online returns portal here, where you can coordinate a return yourself.


If you’re an international customer, or if your parcel is over 20kg, please get in touch with us at trade@plankhardware.com.


Once your returned items have been received, we'll check them over and issue you with a full refund. 


Please ensure that goods are well packaged when you return them to us, so that they arrive in original condition. 


We are unable to accept returns on custom items.